Terms of Service

1. About these Terms

These Terms of Service ("Terms") govern your access to and use of the Paragon Talent Suite platform ("Platform") operated by Klaw Brands Pty Ltd (ACN 611 042 267) trading as Paragon Talent Suite ("we", "us", "our"), a company registered in New South Wales, Australia.

By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, you must not use the Platform.

These Terms are governed by the laws of New South Wales, Australia. Nothing in these Terms limits any rights you may have under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) or other applicable legislation.

2. Definitions

• Agency / Tenant: A recruitment agency or business entity that has subscribed to the Platform under a paid or trial plan.
• Authorised User: An individual (recruiter, admin, viewer) granted access to the Platform by an Agency.
• Candidate: An individual who submits an application or is tracked through the Platform by an Agency.
• Candidate Portal: The self-service interface accessible by Candidates to view application status, edit profiles and submit referee information.
• Platform Data: All data submitted to, stored on, or generated by the Platform, including Agency Data, Candidate Data and system logs.
• Subscription Plan: The pricing tier (Starter, Growth or Enterprise) selected by the Agency.

3. Accounts & access

3.1 Agency registration

To use the Platform, an Agency must register an account by providing accurate and complete information. The Agency is responsible for maintaining the confidentiality of its login credentials and for all activity under its account. You must notify us immediately at info@paragonts.com of any actual or suspected unauthorised access.

3.2 Authorised Users

Agencies may invite Authorised Users to access the Platform. Agencies are responsible for ensuring all Authorised Users comply with these Terms. Access is personal and non-transferable.

3.3 Candidate Portal access

Candidates access the Platform via a magic-link (passwordless) authentication system. Candidates are responsible for maintaining the security of their email account used to access the Candidate Portal.

4. Subscriptions & payment

4.1 Plans & pricing

The Platform is offered on three subscription tiers: Starter ($149/month), Growth ($349/month), and Enterprise ($899/month). Pricing is in Australian Dollars (AUD) and exclusive of GST unless stated otherwise.

Current pricing is published at paragonts.com/pricing. We reserve the right to change pricing on 30 days written notice to existing subscribers.

4.2 Billing

Subscriptions are billed monthly in advance via Stripe. You authorise us to charge your nominated payment method on each billing date. All fees are non-refundable except as required by Australian Consumer Law.

4.3 Free trial

We may offer a free trial period of 14 days at our discretion. No payment is required during the trial. At the end of the trial, access will cease unless you select a paid plan.

4.4 Late payment & suspension

If payment fails, we will notify you and attempt re-billing. If payment remains outstanding after 14 days, we may suspend access to the Platform. Accounts suspended for non-payment for more than 60 days may be terminated and data deleted with prior notice.

4.5 GST

All prices are exclusive of Goods and Services Tax (GST). Where applicable, GST will be added at the prevailing rate and shown separately on your invoice.

5. Acceptable use

You must not use the Platform to:

• Violate any applicable law or regulation, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles
• Upload, store or transmit any content that is unlawful, defamatory, fraudulent, harassing or discriminatory
• Process personal information of individuals without a lawful basis as required by applicable privacy law
• Attempt to gain unauthorised access to any part of the Platform or its infrastructure
• Introduce any virus, malware, or other harmful code
• Use the Platform to build a competing product or service, or to reverse engineer any part of the Platform
• Scrape, crawl or extract data from the Platform using automated means without our written consent
• Use the Platform in a way that degrades performance or availability for other users

6. Data & privacy

6.1 Data ownership

Agency Data remains the property of the Agency at all times. Candidate Data remains the property of the relevant Candidate. We do not claim ownership of any data submitted to the Platform.

6.2 Data processing

We process Platform Data as a data processor on behalf of Agencies (who act as data controllers with respect to Candidate Data). Our processing is limited to providing and improving the Platform. We do not sell or share Agency Data or Candidate Data with third parties except as required to operate the Platform (e.g., Supabase for database hosting, Resend for email delivery).

6.3 Australian data residency

Paragon Talent Suite processes and stores data in Australian data centres. Database hosting is provided by Supabase (Sydney region, ap-southeast-2). AI inference is provided by SCX.ai (Equinix SY5, Sydney). Platform hosting is on Vercel (syd1 region).

6.4 Privacy Policy

Our full Privacy Policy is incorporated into these Terms by reference. Our Privacy Policy describes how we collect, use and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

6.5 Candidate data obligations

Agencies are solely responsible for: (a) obtaining all required consents from Candidates before uploading their personal information to the Platform; (b) complying with all applicable privacy laws in relation to Candidate Data; and (c) responding to any Candidate requests for access, correction or deletion of their personal information.

7. AI features

The Platform includes AI-powered features including job description generation, CV extraction, call transcription and email drafting. You acknowledge that:

• AI-generated content is produced by machine learning models and may contain errors, inaccuracies or omissions
• You are responsible for reviewing and verifying all AI-generated content before use or distribution
• AI features process data using third-party AI providers, including SCX.ai (Australian sovereign inference). Where BYOK (bring-your-own-key) is configured at Enterprise tier, your own provider's terms apply
• We do not warrant that AI features will be error-free, uninterrupted or meet any specific output standard

8. Intellectual property

8.1 Our IP

The Platform, including all software, algorithms, designs, trademarks and documentation, is owned by Klaw Brands Pty Ltd and protected by Australian and international intellectual property laws. These Terms do not transfer any intellectual property rights to you.

8.2 Your licence

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform during your subscription term solely for your internal business purposes in accordance with these Terms.

8.3 Feedback

If you provide us with feedback, suggestions or ideas about the Platform, you grant us a perpetual, irrevocable, royalty-free licence to use that feedback without obligation to you.

9. Confidentiality

Each Party agrees to keep the other Party's confidential information (including pricing, technical architecture and business strategy) strictly confidential and not to disclose it to any third party without prior written consent. This obligation survives termination of these Terms for two (2) years.

10. Warranties & disclaimers

We warrant that the Platform will materially conform to its documentation during your subscription term. We will use commercially reasonable efforts to maintain 99% uptime, excluding scheduled maintenance.

To the maximum extent permitted by Australian law, we disclaim all implied warranties including warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Platform will be uninterrupted, error-free or that any defects will be corrected.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot be excluded under the Australian Consumer Law.

11. Limitation of liability

To the maximum extent permitted by applicable law, our total aggregate liability to you for all claims arising under or in connection with these Terms shall not exceed the total fees paid by you in the three (3) months immediately preceding the event giving rise to the claim.

We are not liable for any indirect, incidental, special, consequential or punitive damages, including loss of profits, loss of data, loss of business or reputational damage, even if we have been advised of the possibility of such damages.

These limitations do not apply to: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any liability that cannot be limited under Australian Consumer Law.

12. Termination

12.1 By you

You may cancel your subscription at any time via the Platform settings or by contacting us. Cancellation takes effect at the end of the current billing period. No refund is provided for the unused portion of the current period.

12.2 By us

We may suspend or terminate your access immediately if you breach these Terms, if payment is overdue by more than 14 days, or if required by law. We will provide reasonable notice where practicable.

12.3 Effect of termination

On termination, your licence to use the Platform ceases. We will retain your data for 30 days following termination, during which time you may request an export. After 30 days, data will be permanently deleted unless required by law.

13. Changes to these Terms

We may update these Terms from time to time. We will notify you of material changes by email at least 30 days before the changes take effect. Your continued use of the Platform after the effective date of the updated Terms constitutes acceptance. If you do not agree to the updated Terms, you must cancel your subscription before the effective date.

14. Governing law & disputes

These Terms are governed by the laws of New South Wales, Australia. Any dispute arising from these Terms shall first be subject to good-faith negotiation between the Parties for 30 days. If unresolved, the dispute shall be referred to mediation administered by the Australian Commercial Disputes Centre before either Party may commence litigation. The Parties submit to the exclusive jurisdiction of the courts of New South Wales.

15. General

• These Terms, together with the Privacy Policy and any Order Form, constitute the entire agreement between the Parties regarding the Platform.
• If any provision is held invalid, the remaining provisions continue in full force.
• Our failure to enforce any provision is not a waiver of our right to do so in the future.

Contact us at info@paragonts.com.